Do you have doubts about the office schedule? Or maybe what to do if you can’t go on a certain trip? ESN Porto’s facebook page seems to be taking a while to answer your question, and you really need an urgent answer?

Worry not, ESN Porto’s FAQ is here, providing you with the answers to life’s greatest mysteries...or at least on how ESN Porto works!

 

Office

Our office is the main point of interaction with Erasmus students.
There, you can have your ESNcard done, buy activities and collect refunds.
Our office is located on the Rectorate of the University of Porto, in room 500. The full address is Praça de Gomes Teixeira S/N, 4099-002 Porto. You can also follow the direction on Google Maps here.

The office is usually open from Monday to Friday, from 14:30 to 18:00. During the Welcome Month, it also opens sometimes during the morning. The schedule varies depending on the weeks, but you can check the schedule for the week in here.


A: Yes, you can. Your friend needs to bring your ESNcard (a photo of your ESNcard also works), and money for the event, if that’s the case.

 

Events

Our volunteers organize several events. Some of which have to be prepared in time and taking into account how many people will show. Our advice is that you register for events early, so you can secure your spot and we can provide the best event possible.


A: First off, refunds are only eligible if you communicate until one week prior to the event. If you only inform of your inability to go to the event when there is less than a week to the event, then you are not eligible for a refund. We urge you to send an email, until one week before the event, to refunds@esnporto.org. Then, after you get an answer, you just need to collect your money in the office.

A: When all the spots for an event are sold out, then that event becomes full and further registrations go to a Waiting List (WL). Therefore, if you were to give your place to a friend, your friend would be skipping all the people waiting in the WL, and that would be unfair. So we do not allow giving spots in events. Your friend will need to register for the event and wait until a free spot has become available.

A: There is still a chance for you. Register as you would normally, and you will be placed in a Waiting List. If enough people give up from the trip, you might get a spot. Beware that you must pay for the event to be placed in the Waiting List. If you didn’t get that spot the money will be returned to you.

A: We ask you to register on the website anyway, so we can better accommodate those that are going, and to provide you best event. After you register, you only need to show up.

A: It depends, most of our events are destined towards Erasmus students and then exclusive. Trips and paid events are for ESNcard holders only, while some non-paid events may allow non-ESNcard holders. For better information, consult the webpage regarding the specific event.

 

ESNcard and discounts

The ESNcard is the official membership card of the Erasmus Student Network, and it allows you to register at our events and provides you with endless discounts.

You can check more info on our website here, or the ESNcard website here and also check for discounts in here.


A: There are eligible to get an ESNcard: Erasmus+ students, Erasmus+ trainees, Erasmus+ international incoming students, international incoming students or trainees on a mobility programme, other than Erasmus+, international undergraduate or postgraduate full degree students and EVS participants. To get your card done, you should run to our office, bring with you a printed passport-like photo of you (you can have your photo printed here) and 15€ in cash.

A: You can only get your ESNcard made in ESN Porto's office, so you will need to be in Porto to be able to do your ESNcard. Unfortunately, you won't be able to benefit from the Ryanair discount before arriving to Porto.

A: In order to register in our activities, it’s required to have a valid ESNcard made in Porto.

A: Make sure that you have registered on both the ESNcard website and the Ryanair website and the details you provide on both websites are accurate and equal. If doubts persist, you can also check for help here and in your Survival Guide.
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